1. You Agree that:
By using this site, you agree and accept our terms & conditions of use. If you do not agree with our terms and conditions, you may not use this site.
2. Payment Terms
Payment is due prior to delivery, via credit card or paypal on our secure website or over the phone. We also accept cash on delivery if prior arrangements have been made. Cheque is not accepted as a method of payment. We are happy to accept bank transfers, providing the payment in our account before the day of delivery, our bank details are available upon request. If no payment is made before delivery then your order may be cancelled.
3. Delivery & Handling Charges & Taxes
Delivery is free on all personal orders over $40. Any orders under $40 incur an $10 (inc GST) delivery fee, unless special consideration is made by us. It is the responsibility of the purchaser to pay all delivery, handling charges & taxes as laid out below in these terms and conditions.
4. Refund Policy
Fresh Fruit Fast has a 100% satisfaction guarantee to you. If you are unhappy with a product or our service we will exchange or refund the value of the item or service. Our aim is to please and your feedback is welcome. To make a return, please inform us either by email or phone including a picture and your concern, within 24hrs of receiving it. ALL REFUNDS ARE ONLY APPLICABLE WITHIN 24 HOURS OF DELIVERY.
Orders can be cancelled 24hrs prior to your delivery or earlier. If you cancel within 24hrs or less of your delivery day a 50% charge of the total order will be incurred. The other 50% will be refunded back to the account you paid on.
5. Delivery Conditions
In order to purchase groceries from Fresh Fruit Fast, the delivery address which you nominate will need to be within a suburb where Fresh Fruit Fast provides delivery. Please ensure that your delivery address and suburb is correct.
Delivery days are seven days per week 10am-5pm depending on your location. Please order by 8pm prior to the day you would like your delivery. If you have difficulty placing the order by this time, please contact us and we will try and assist you.
Delivery times and arrival of your order will depend on your area. Once you place your order, we will email you your delivery day. In the event of unforeseen circumstances, changes could be made to the delivery schedule.
Fresh Fruit Fast accept that in the event of goods arriving damaged via our own transport, we will replace the goods free of charge or a credit will be issued on your next delivery.
6. Unattended deliveries
Fresh Fruit Fast cannot be held responsible for any unforeseen damage or theft to your order when left in a designated area specified by you. We recommend that your delivery is brought inside and stored away correctly ASAP.
7. Refrigerated Products
Fresh Fruit Fast provides refrigerated items, which at the time of delivery will be at a temperature in accordance with Food Health & Safety standards. If you are not home at the time of delivery it is highly recommended that customers leave out an esky or cooler bag. Upon delivery, if the customer is not home, the refrigerated items will be left out with the rest of the customers order AT THE CUSTOMERS RISK.
Fresh Fruit Fast DOES NOT TAKE RESPONSIBILITY for spoiled produce.
8. Limitation of Liability
Fresh Fruit Fast maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Fresh Fruit Fast will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.
Fresh Fruit Fast has made every effort to ensure that the information on our website is correct at the time we put it there. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk. All images used on this site are representations for your information only and are not necessarily true images of that product.
Our website address is: https://www.freshfruitfast.com.au.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What personal data we collect and why we collect it
Why do we collect your personal information?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.
Do we disclose your personal information to anyone?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.